Privacy Policy
Privacy policy
1. Introduction
EDUNAMI ("EDUNAMI", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, platform, products and services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how it may be shared, how we protect it, and the choices available to you.
By using the EDUNAMI platform, you acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
Depending on how you use EDUNAMI, we may collect the following categories of information.
2.1 Account Information
When you create an account, we may collect:
- Name and email address associated with the account
- Authentication identifiers and email-verification status
- Profile information you provide, such as an avatar
2.2 Purchase Information
When you purchase a product or service, we may collect:
- Order number
- Product purchased
- Product price
- Discount
- Transaction amount
- Order date
- Payment status
- Payment provider transaction ID
- Refund status where applicable
2.3 Payment Information
Payments may be processed through third-party payment providers such as Razorpay.
EDUNAMI does not intentionally store complete payment-instrument information such as:
- Full debit/credit card number
- CVV
- UPI PIN
- Banking password
Payment processing may involve the payment provider's systems.
We may receive limited transaction information necessary to identify and reconcile a payment, such as:
- Payment ID
- Order ID
- Payment status
- Payment method type
- Transaction amount
- Payment date
- Relevant transaction metadata
3. Information You Provide Voluntarily
You may provide information when you use features that request it, including when you:
- Create an account
- Purchase a product
- Register for an event
- Apply for a placement opportunity
- Raise or reply to a support query
- Communicate with us
4. Technical Information
The website and its infrastructure may process technical request and security information needed to serve pages, maintain sessions, prevent abuse, and troubleshoot errors. The exact logs depend on the hosting and service providers.
Depending on the request and provider, this may include:
- IP address
- Browser type
- Device information
- Operating system
- Request and access times
- Pages or resources requested
- Session and error information
- Security-related events
We use relevant technical information for service operation, security, and troubleshooting. The application does not currently include a separate analytics product.
6. How We Use Personal Information
We may use personal information to:
Provide Services
- Create and manage accounts
- Process orders
- Deliver digital products
- Record event registrations and placement applications
- Provide customer support
Process Payments
- Create and reconcile orders
- Confirm payments
- Detect payment failures
- Process refunds
- Prevent fraudulent transactions
- Maintain transaction records
Communicate With You
- Send order confirmations
- Send payment confirmations
- Send product-access information
- Respond to enquiries
- Send important account or security notifications
Operate and secure the service
- Maintain the website and account features
- Troubleshoot reported technical problems
- Protect accounts and investigate suspicious activity
Protect the Platform
- Detect fraud
- Prevent abuse
- Protect accounts
- Investigate security incidents
- Enforce our Terms & Conditions
Legal and Regulatory Purposes
We may process information where necessary to:
- Comply with applicable law
- Respond to lawful requests
- Resolve disputes
- Establish or defend legal claims
- Maintain appropriate business and transaction records
7. Legal Basis and Consent
Where applicable, EDUNAMI will process personal information based on an appropriate legal basis, including consent, performance of a requested service/transaction, compliance with legal obligations, or other grounds permitted by applicable law.
Where processing relies on consent, consent may be withdrawn subject to applicable law and legitimate limitations.
8. Payment Gateway — Razorpay
EDUNAMI uses third-party payment processing services such as Razorpay to facilitate online payments.
When you choose to make a payment, relevant transaction information may be processed by Razorpay and its associated service providers in accordance with their applicable terms and privacy policies.
EDUNAMI receives information necessary to identify and reconcile transactions.
We do not ask customers to provide their card number, CVV, UPI PIN or banking password directly to EDUNAMI through ordinary website forms.
Razorpay's current terms also require merchants to maintain appropriate customer-data security measures and not store payment-instrument credentials.
10. International Processing
Some third-party technology providers used by EDUNAMI may process information on infrastructure located outside India.
Where applicable, EDUNAMI will take reasonable steps to use appropriate contractual, organizational and technical safeguards consistent with applicable law.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing services
- Maintaining account records
- Maintaining purchase records
- Processing refunds
- Resolving disputes
- Preventing fraud
- Complying with legal/accounting requirements
- Protecting our legal interests
Different types of information may be retained for different periods.
Transaction and accounting records may need to be retained for longer periods than ordinary account information.
12. Data Security
EDUNAMI uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Security measures may include:
- Access controls
- Authentication
- Encryption where appropriate
- Secure hosting
- Database access controls
- Monitoring and logging
- Regular technical maintenance
However, no internet-based service can guarantee absolute security.
13. Your Rights and Choices
Subject to applicable law, you may have rights regarding your personal information, including rights to:
- Request information about processing
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Request information regarding certain processing activities
- Raise a grievance regarding processing of your information
Some requests may be subject to legal, contractual or security limitations.
14. Account Deletion
You may contact EDUNAMI at edunami.in@gmail.com to request account-related assistance or deletion where available.
Before processing a deletion request, EDUNAMI may need to verify the identity of the requester.
Certain information may need to be retained where required for:
- Legal compliance
- Tax/accounting records
- Fraud prevention
- Dispute resolution
- Security
- Establishment or defence of legal claims
15. Marketing Communications
The current application sends transactional and service messages where configured, such as:
- Payment confirmations
- Order updates
- Security notifications
- Account notifications
- Support-query replies
16. Children's Privacy
EDUNAMI does not knowingly collect personal information from children in circumstances where such collection would violate applicable law.
Where a service is intended for students or younger learners, use of the service should be undertaken with appropriate parental or guardian involvement where required.
If you believe that a child has provided personal information inappropriately, please contact us.
17. Third-Party Links
The EDUNAMI website may contain links to third-party websites or services.
EDUNAMI is not responsible for the privacy practices of third-party websites.
Users should review the privacy policies of external services before providing personal information.
18. Portal Activity
The portal records activity supported by its current features, such as product orders and access, event registrations, placement applications, and support conversations.
- Product and download access status
- Event registration status
- Placement application status
- Support query history
This information may be used to administer and improve the relevant educational service.
19. Fraud and Security
We may process information to detect and investigate:
- Suspicious transactions
- Account takeover
- Payment fraud
- Unauthorized access
- Abuse of digital products
- Unauthorized redistribution
- Other security incidents
Information may be shared with payment providers, service providers, legal authorities or other relevant parties where necessary and legally permitted.
20. Data Breaches and Security Incidents
If EDUNAMI becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and respond to the incident and make notifications where required by applicable law.
21. Grievance Redressal
For privacy questions, complaints, requests or concerns, contact:
- Grievance officer: Mr. Deepak Gangrade
- Designation: Grievance Officer
- Email: edunami.in@gmail.com
- Website: https://edunami.co.in/
Please include enough information for us to understand and investigate your request.
We may request reasonable information to verify your identity before responding to certain requests.
22. Changes to This Privacy Policy
EDUNAMI may update this Privacy Policy from time to time to reflect:
- Changes to the platform
- New services
- Changes in technology
- Changes in applicable law
- Changes in our data-processing practices
The updated Privacy Policy will be published on this page with a revised effective date.
23. Contact Us
For privacy-related questions or requests:
- EDUNAMI
- Legal entity: EDUNAMI THE TRAINING AND PLACEMENT CENTER
- Business address: 46/1 Ganesh Ganj, Gali No. 5, Khandwa Madhya Pradesh 450001, India
- Email: edunami.in@gmail.com
- Website: https://edunami.co.in/
Last updated: 5 October 2026